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SODA Objects prides itself on the many services it can provide outside of just selling nice things, one of these services is door to door delivery – both Interstate within Australia and International. There is no limit to what can be delivered, so if something is of interest please use our shipping quote function. We will receive your request by email and have a quote back to you within 24 hours. If for any reason we expect delays, you will be notified. While you wait for our quote, the item will be placed on hold so you don’t miss out. Delivery methods range from door to door drivers, Auspost, Pack & Send, railway containers or personal drop offs by one of our team.
Delivery times are not standard and are based on the specific delivery requirement of each sale. Delivery times will be quoted as an approximation and may change outside of SODA Objects control.
Lastly, if you have your own method of delivery, we would be happy to coordinate direct with the carrier and in accordance with the collection policy below.
SODA’s product range consists of items that have had previous lives – be it smooth or turbulent. For this reason, there’s very regularly signs of age that’s consistent with design that dates back as early as the 1920’s. Due to this, you will see a note on all pre-owned products that describes the condition of the item. All items are sold “as is”. It’s extremely important that all of this is taken into consideration as we do not offer cash refunds for any reason, other than the product being different to what was advertised or agreed upon. Please consider this when making a choice on an item and feel free to ask any questions to assist in making your final decision. If, within 7 days of receipt, the item is not fit for purpose based on your requirements, we are open to return of the item for store credit only. To be eligible, the item must be returned within seven business days from receipt, at the buyers expense, and in the condition that it was despatched in. Any damage to the item will void this offer.
Payment Methods
All online payments are processed using the Square POS system that accepts all major credit cards. If another form of payment is preferred such as EFT, direct bank deposit, cash or other, please send us an email or call and we would be happy to assist.
Restoration/Reupholstery
At times we will offer items that cosmetically and or structurally have passed their used by date but still retain a high level of potential if refurbished. As these processes of refurbishment are often costly and at times cannot be reversed; we insist that any fabric, colour or form changes are made and approved by you using a physical swatch, sample or in a form change using a detailed schematic. All items that have been restored in a bespoke manner based on your direction and sign off are final, and are not eligible for any refund or return for store credit.
Collection
When ‘store pick-up’ or when ‘your own delivery method’ is selected, collection must take place within 6 weeks of the final payment. After 6 weeks, a storage charge may apply if other arrangements have not been made. As you will imagine, storage space for a business like ours is extremely valuable, however we can be flexible, please just ask. If non collection has occurred, items will be auctioned off via public auction, in accordance with the ACCC.
1. We respect your privacy (a) SODA Objects respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information. (b) “Personal information” is information we hold which is identifiable as being about you.
2. Collection of personal information (a) SODA Objects will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms. (b) You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support. (c) Additionally, we may also collect any other information you provide while interacting with us.
3. How we collect your personal information (a) SODA Objects collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.
4. Use of your personal information (a) SODA Objects may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs. (b) SODA Objects may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.
5. Disclosure of your personal information (a) We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services. (b) We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. (c) We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of SODA Objects, sodaobjects.com, its customers or third parties. (d) Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia. (e) If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances. (f) By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.
6. Security of your personal information (a) SODA Objects is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure. (b) The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
7. Access to your personal information (a) You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at hello@sodaobjects.com. (b) We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
8. Complaints about privacy (a) If you have any complaints about our privacy practises, please feel free to send in details of your complaints to 1 Rosetta St, West Croydon, South Australia, 5008. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
9. Changes to Privacy Policy (a) Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.
10. Website (a) When you visit our website When you come to our website (sodaobjects.com) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service. (b) Cookies We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit. (c) Third party sites Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that SODA Objects is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.
Approved By
Full Name: Sam McLaren
Date: 29th June 2021